At ISO Basics, we take your privacy seriously. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website and utilize our services, regardless of your location, including compliance with privacy regulations in the European Union (EU), the United States, and other regions. By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, business information, and other details you provide when contacting us or using our services.
  • Usage Data: Information on how you access and interact with our website, including device type, browser type, IP address, operating system, and website usage patterns.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to improve your user experience and analyze how our website is being used.

2. How We Use Your Information

We use the collected data for the following purposes:

  • To Provide and Improve Our Services: We may use your information to process your requests, deliver the products you ordered, and enhance our services.
  • Customer Support: Responding to inquiries and providing support for any issues you encounter.
  • Marketing and Communications: We may send you marketing materials related to our products and services, but you can opt out of these communications at any time.
  • Analytics and Performance Monitoring: We use the data to analyze website traffic, enhance user experience, and track how our website is performing.
  • Compliance and Legal Obligations: To comply with legal requirements, resolve disputes, or enforce our terms and policies.

3. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties, except in the following cases:

  • Service Providers: We may share your information with trusted third-party service providers who assist in operations like website hosting, payment processing, or marketing services.
  • Legal Compliance: We may disclose personal information if required by law, or in response to valid legal processes (such as a subpoena, court order, or government request).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law or for legal purposes (e.g., resolving disputes, enforcing agreements). If you wish to delete your data, please contact us at [info@isobasics.com], and we will process your request as per applicable data protection laws.

5. Security of Your Information

We implement a range of security measures to protect your personal data. This includes encryption, access controls, and other standard security protocols to prevent unauthorized access, alteration, or disclosure of your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Data Protection Rights (GDPR & Global Compliance)

If you are located in the European Union (EU), the European Economic Area (EEA), or any other jurisdiction with similar data protection laws, you have the following rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Rectification: You can request corrections or updates to your personal data.
  • Erasure: You can request deletion of your personal data, subject to certain conditions.
  • Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.
  • Object or Restrict Processing: You can object to or restrict the processing of your personal data under certain circumstances.
  • Withdraw Consent: If we are processing your data based on consent, you may withdraw consent at any time.
  • Right to Complain: You have the right to lodge a complaint with the relevant supervisory authority in your country if you feel your rights have been violated.

For users outside the EU, we adhere to global privacy standards and work to ensure that our data collection and use practices are in line with international regulations.

7. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us recognize you when you return to our website and improve your experience. You can manage cookie settings through your browser, but disabling cookies may limit some functionality of the website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately so we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make updates, we will post the revised policy on this page and indicate the effective date. We encourage you to periodically review this Privacy Policy for any updates.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:

Email: info@isobasics.com
Address: Dubai, United Arab Emirates